Having a business means that you provide something to your customers and clients by giving them storage space, renting units, producing or delivering goods and services and everything you've agreed upon. However it's often found that clients needs change or they have additional tasks they ask of your company. You're probab;ly thinking new requests means more money right? Well you'd be surprised at how many businesses provide 'extras' for their clients outside of a contract that are done to accomodate these requests and take up man hours to complete with no additional income to show for the effort.
It's always important when starting a business to understand not only what you do as a business but anticipate what your clients may require on an ongoing basis. Although it's impossible to know what random requests and tasks your clients may have, it's important for you to clearly state in contracts as well to your clients what additional requests may cost. If not, they may run into the expectation that such requests are free. You may choose to do these requests for free but you need to have a system in place right from the beginning of your client relationship so that both you and your client have a clear understanding of your relationship and any additional requests that may cost extra in order to avoid frustration, and a potentially angry customer.
In this Seize Your Business episode Savannah Lamey from Elmhurst 255 talks about how to privide exceptional customer service and following up during sevice tasks to help keep your customers happy which will help you increase client relationships and your brand reputation.
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